IEE Game Privacy Policy – Your Data, Your Rights

01 Introduction

This Privacy Policy explains how iee game collects, uses, stores and protects the personal information of players who register and use the iee game platform, whether through the website at ieegame.org or the iee game mobile app. It applies to all registered players and to any visitor who accesses the platform without registering.

By registering an account with iee game, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described below. If you do not agree with how your data is handled under this policy, you should not register or continue using the platform.

iee game is committed to handling personal data responsibly and securely. We collect only what is necessary, retain it only for as long as needed, and take reasonable technical and organisational steps to protect it from unauthorised access, loss or misuse. This policy is written in plain English so that Pakistani players can understand exactly what they are agreeing to, without having to wade through dense legal language.

02 Personal Data We Collect

The personal data iee game collects falls into several categories depending on how you interact with the platform. The table below summarises what we collect and why.

You are not required to provide data beyond what is necessary to use the platform. However, certain features — such as withdrawals — will not be available until identity verification is complete.

03 How We Collect Your Data

iee game collects personal data through the following means:

• Direct registration: When you create an account on iee game, you provide your name, date of birth, contact number and email address directly.
• Identity verification: When you submit your CNIC or other ID documents to complete KYC verification before your first withdrawal.
• Payment transactions: When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, payment-related data is captured automatically.
• Platform usage: Technical and usage data is collected automatically when you browse the iee game website or use the mobile app, including through cookies and similar tracking technologies.
• Customer support: When you contact iee game support via live chat or email, the content of those communications is recorded and stored.
• Third-party partners: In some cases, iee game may receive data from identity verification or fraud prevention partners to help confirm your identity or flag suspicious activity.

04 How We Use Your Personal Data

iee game uses your personal data for the following purposes. We only process data where we have a legitimate reason to do so — either to fulfil our obligations to you as a registered player, to comply with applicable requirements, or with your explicit consent.

• Account management: Creating and maintaining your iee game account, authenticating your login sessions, and managing your account settings.
• Payment processing: Executing deposits and withdrawals in PKR through your chosen payment method, and maintaining a transaction history for your records and ours.
• Identity verification: Confirming that you meet the age requirement of 18 years or above and that you are who you claim to be before processing withdrawals.
• Fraud detection and security: Monitoring account activity, device data and transaction patterns to detect and prevent fraudulent activity, money laundering and account takeovers.
• Responsible gaming: Using usage data to identify patterns that may suggest problematic gaming behaviour and to offer appropriate tools such as deposit limits or self-exclusion.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players use the platform and to improve performance, navigation and game offerings — including cricket and PSL sports betting content relevant to Pakistani players.
• Customer support: Using your account information and communication history to resolve queries, disputes and complaints efficiently.
• Marketing communications: Sending you promotional offers, bonus updates and platform news — but only if you have opted in to receive them. You can opt out at any time.

05 Sharing Your Data with Third Parties

iee game does not sell your personal data. We may share your data with carefully selected third parties only where it is necessary to operate the platform and provide services to you. All third-party partners are required to handle your data securely and in accordance with applicable data protection standards.

The categories of third parties with whom data may be shared include:

• Payment processors: JazzCash, Easypaisa, Raast, and partnered banks and card networks require transaction data to process your deposits and withdrawals. Only the data necessary to complete the transaction is shared.
• Identity verification providers: Third-party KYC and document verification services may receive your CNIC details and document images to confirm your identity before withdrawal processing.
• Fraud prevention partners: iee game works with fraud detection services that may receive device data, IP addresses and transaction patterns to identify and flag suspicious activity across the platform.
• Technology and hosting providers: The infrastructure that runs the iee game platform is hosted and maintained by technology partners. These providers have access to platform data only to the extent required to maintain and operate the service.
• Legal and compliance obligations: iee game may disclose personal data where required by applicable law, court order or lawful authority. In such cases, we will disclose only the minimum data required and will notify you where permitted by law.

06 How Long We Keep Your Data

iee game retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable obligations. The general retention periods are as follows:

• Active account data: Retained for as long as your account remains open and active on the iee game platform.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five years from the date of the transaction for audit and compliance purposes.
• Identity documents: CNIC and KYC documentation is retained for the duration of your account and for a period of five years following account closure.
• Support communications: Customer support chat logs and email correspondence are retained for up to three years from the date of the last communication.
• Closed accounts: When an account is closed, personal data is anonymised or deleted within a reasonable period, except where retention is required for compliance, dispute resolution or fraud prevention purposes.

When data is no longer required and there is no legitimate basis for retaining it, iee game will securely delete or anonymise it in a manner that prevents reconstruction.

07 How We Protect Your Data

Protecting your personal data is a priority at iee game. We apply a range of technical and organisational security measures to guard against unauthorised access, accidental loss, alteration or disclosure of your data.

• SSL encryption: All data transmitted between your device and iee game is encrypted using SSL/TLS. This includes your login credentials, payment data and personal information submitted during registration or verification.
• Secure password storage: Passwords are never stored in plain text. iee game uses industry-standard hashing and salting techniques to store credentials securely.
• Access controls: Access to personal data within iee game is restricted to staff and systems that have a genuine operational need. All internal access is logged and audited.
• Fraud monitoring: Automated systems monitor account activity, login patterns and transaction behaviour around the clock to detect and respond to suspicious activity promptly.
• Incident response: In the event of a data security incident that affects your personal data, iee game will take immediate steps to contain the incident and will notify affected players in a timely manner.

08 Cookies and Tracking Technologies

iee game uses cookies and similar technologies to make the platform work properly and to understand how players are using it. A cookie is a small text file placed on your device when you visit the platform. Cookies do not contain your name or financial information and cannot harm your device.

The types of cookies iee game uses are:

• Essential cookies: Required for the platform to function. These manage your login session, keep you authenticated between pages and enable core features such as the game lobby and deposit flow. These cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and how the mobile app performs across different Android and iOS versions. This data is used to improve the platform experience.
• Preference cookies: Remember your settings, such as language preferences or display options, so you do not have to re-enter them every time you log in.
• Security cookies: Used to detect and prevent fraud, protect against bot activity and ensure the integrity of login sessions.

iee game does not use third-party advertising cookies or tracking pixels that share data with ad networks. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies will affect platform functionality.

09 Your Data Rights

As a registered player on iee game, you have a number of rights in relation to your personal data. You can exercise any of these rights by contacting iee game support. We aim to respond to all data rights requests within a reasonable timeframe.

10 Children and Minors

iee game is strictly an adult platform. Registration is open only to individuals who are 18 years of age or older. iee game does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, the account will be closed immediately and any data collected will be deleted.

If you believe that a minor has accessed or registered on iee game, please contact our support team immediately so the matter can be investigated and resolved without delay. Parents and guardians are encouraged to use parental controls on shared devices to prevent underage access to gaming platforms.

11 Updates to This Privacy Policy

iee game reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players by email or through an in-platform notification before the changes take effect, where reasonably practicable. The date at the top of this page will always reflect the most recent version.

We encourage you to review this policy periodically, particularly if you receive a notification about a change. Continued use of iee game after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to the policy, you should stop using the platform and contact support to discuss your account options.

12 How to Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the iee game support team. We are available 24 hours a day, 7 days a week.

You can reach iee game support through the live chat feature on the platform, or by emailing the support address listed in the footer of this page. When submitting a data rights request, please include your registered username or account ID to help us locate your records and respond promptly.

For questions about responsible gaming tools such as deposit limits, cooling-off periods or self-exclusion, please visit the dedicated Responsible Gaming page where step-by-step guidance is available.

We also encourage you to review the Terms and Conditions alongside this Privacy Policy for a complete understanding of your rights and obligations as an iee game player.